What an amazing trip. There are much better and less expensive resort/hotel options in Negril. Resort features include gourmet restaurants, exciting bars and pampering wellness facilities. Arrival date empty. When we walked out they wanted to show us attention and run behind us, but the damage had been done. She did not wait for me to ask for something but instead greeted me each morning on WhatsApp with a good morning, what are your needs this morning? The 166-room, all-inclusive Hideaway at Royalton Negril is an upscale, adults-only property along a pretty beach. All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. Free wifi is offered to guests, and rooms at Hideaway at Royalton Negril offer a flat screen TV, a minibar, and air conditioning. Today, on the 28th, we did not have any, I mean any towels!-That’s just to start.. Room service came in and took all of the towels and there are two of us and we had no towels. Number of persons. See more questions & answers about this hotel from the Tripadvisor community. Also, it makes no sense at all that we have to stand in a long line to book a reservation for dinner at all the restaurants that they have on this property when there are not that many people staying here. He is one of the waiters in the restaurant which serves the buffet…I think its called “Marche’”. On yesterday January 2nd 2021 we still did not receive face towels to bathe with. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Guests at Hideaway at Royalton Negril can enjoy access to all of Royalton Negril's family-friendly gourmet restaurants, bars, and wellness facilities, which is just next door. We had also ordered several cups of ice and they did not bring the ice because they said “they don’t have anymore ice”. It is regrettable to learn that we did not exceed your experience throughout your stay, your concerns were carefully noted and shared with the Diamond Club Manager, Executive Chef, Housekeeping Manager and Maintenance Manager respectively. I had coffee with my other items and the “coffee” that came back was some sort of chocolate. Yesterday and today with is just extremely weird and wrong! Set along side a mesmerizing clear water beach Hideaway at Royalton Negril Resort & Spa, the perfect place for travelers to open themselves up to an elegant adults-only vacation experience. I did not order nor did I want that. As the bride and groom, stay in luxurious accommodations , feast on unlimited food & drink, and tie the knot in paradise. Royalton Hideaway Negril at Hideaway Negril Jamaica Royalton Negril Resort & Spa - Call Toll Free: 1-888-774-0040 or Book Online Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you. One for my husband and I and one for my Son and his girlfriend. During your stay, take advantage of some of the amenities offered, including 24 hour front desk, a concierge, and room service. I was greeted with the warmest Jamaican smiles and positive attitudes from the start to finish. Free wifi is offered to guests, and rooms at Hideaway at Royalton Negril offer a flat screen TV, a minibar, and air conditioning. Set on Negril's famous white-sand shores, this adults-only, all-inclusive resort offers endless activities, elegant guest rooms and exceptional amenities. Are any cleaning services offered at Hideaway At Royalton Negril? Highlights of Royalton White Sands Montego Bay's All-in Luxury concept include: Make your family vacation in Jamaica truly memorable with a stay at the Royalton White Sands Montego Bay. What are some of the property amenities at Hideaway At Royalton Negril? Please accept our sincerest apology for the inconsistent service and shortfalls you experienced during your stay, this is certainly not the outcome we hoped for and your comments have been shared with the relevant departments who are working assiduously to ensure the satisfaction of our guests. By masterfully blending the richness of the Jamaican culture with a luxury product, we are able to provide outstanding service, and exceptional attention to detail. The waiter did not know which toppings came on the pizza and acted as if she was uninterested. I said okay, what do you have.. “i can’t find the menu, I don’t know what to tell you?” Im like okay…and he serves the caucasian guy and im still standing there. The large family started to receive the plates before us after an hour. I had call 3 times to get robes and slippers, our door-lock was broken , I called them to fix, but no one came to fix it. The order was finally placed, but we had ours done first and arrived first. Guests of Hideaway at Royalton Negril are also welcome to enjoy a pool and free breakfast, located on site. You need shoes to walk on it and in the water. Pool bar and beach was right out side our door. Book now! Designed for a range of ages, these supervised programs set the backdrop for memorable experiences in an environment that is casual, fun and safe. At the Royalton, every aspect of our guests' stay has been carefully, yet artfully designed to deliver a personalized experience that awakens and enriches the senses. Dear svn44, Thank you for choosing our resort for your recent vacation and taking the time out to share your experience with us. Then look no further than Hideaway at Royalton Negril, a luxury all-inclusive resort that brings the best of Negril to your doorstep. ... we are happy to announce that Royalton Luxury Resorts has implemented several important measures to support guests. Which popular attractions are close to Hideaway At Royalton Negril? Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Top room amenities include a minibar, air conditioning, and a flat screen TV. Does Hideaway At Royalton Negril offer any business services? We had arrived on time and placed our our in an appropriate fashion. This was one if worst experience we had. It is well worth to book the Diamond Club category. Regards, Hideaway Negril Management Team, Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Jamaica, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio. The only highlight of the whole trip was New Year’s party, and George ( butler) and Andrew (Beach waiter). Although my stay has not been ll that I had thought it would be, I would love to give a WONDERFUL recommendation to one of your staff by the name of Aaron. During your stay, take advantage of some of the amenities offered, including 24 hour front desk, a concierge, and room service. Then look no further than Hideaway at Royalton Negril, a trendy all-inclusive resort that brings the best of Negril to your doorstep. I approached the bartender at the bar in front of the pool/building 8. Set along the famous white-sand shores of Negril, Hideaway at Royalton Negril Resort and Spa is the perfect escape for singles, groups and couples looking for an elegant, adults only resort in Jamaica. Yes, dry cleaning and laundry service are offered to guests. Conveniently located restaurants include Fireman's Lobster Pit, Blue Mahoe Restaurant, and Office of Nature. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. What are some restaurants close to Hideaway At Royalton Negril? What a treat to get to stay at this beautiful resort in Negril. Which room amenities are available at Hideaway At Royalton Negril? We had to walk to the buffet. Take a dip in the splash pool by day, then watch live shows and performances at the open-air theatre by night. It was so convenient and so fun to just enter the water, go to the bar, grab a drink, stay or go back to my sanctuary. We were not given any floor towels to put down on the floor for the shower. Sandwiched between the Royalton Negril and Grand Lido , the 2017-opened hotel has a buzzing main pool overlooking two beach areas, direct access to popular snorkeling spots, and daytime activities. Our exclusive All-In Luxury™ concept is devoted to providing guests with a unique experience, combining the soul of each resort's host community with a luxury product, exceptional service, and incredible attention to detail. We couldn’t believe it. Say, "I do" at the Royalton White Sands Montego Bay. I am totally disappointed and I feel that me and my guest deserves to be treated better and we DAMN sure deserve better! Guests of Hideaway at Royalton Negril are also welcome to enjoy a pool and free breakfast, located on site. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Don’t stay at the Royalton Negril! We get to the room (12/28) and get situated and order room service. Food in the resort was absolutely terrible. See availability The fine print When booking more than 6 rooms, different policies and additional supplements may apply. Please see our partners for more details. After we had arrived a Caucasian family of ~10 came. We kept calling to get towels up. I am just so beyond disappointed and upset with my stay due to the fact that we had to pay all this money for such a place that had high ratings and we can’t even get wash cloths, served food in a restaurant that we booked with 2 guests, and on top of that there were huge roaches on the walkway. For travelers arriving by car, free parking is available. Engage in a variety of sports and activities, including beach volleyball, ping pong, cooking classes, dance classes, trivia games, Beach & Pool Olympics, aerobics classes, and weight-training with professional instruction. What kind of mess is that? We offer beachfront weddings in gazebos, and will work with you to host a truly memorable celebration. For travellers arriving by car, free parking is available. Jamaica: Hideaway at Royalton Negril Package. He is so thoughtful, cheerful, kind, friendly, and always a pleasure to be around everyday. We did not have any power and this is just unacceptable. Immerse yourself in the pleasures and privileges of Royalton's All-In-Luxury concept. Made some great new friends. - See 1,928 traveller reviews, 1,744 candid photos, and great deals for Hideaway At Royalton … I said I would like a drink…a mojito to be exact and he said he didn’t serve that. Number 0 Persons 0 Rooms Occupation is incorrect. 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